Frequently Asked Questions
Find answers to common questions about our products and shipping.
Shipping & Pre-Orders
See the answers below for shipping timing and eligible destinations.
Read the Shipping & Pre-Order Policy- When is the Bleu Sauvage Signature Tote scheduled to ship?
- Scheduled to ship November 20, 2026. This is the ship date, not a delivery date.
- When does the Signature Bag ship?
- Ships in 4–6 weeks from order. Timing may vary.
- Who packs and ships the Signature Wallets?
- Èlise Noir packs and ships the Signature Wallets.
- Where do you ship?
- Free standard shipping on eligible U.S. and Canadian orders. Shipping is available only for eligible orders in the U.S. and Canada.
- What is your return policy?
- Final sale. No refunds or exchanges.
- How can I contact support?
- Email support@elise-noir.com.